Refund policy

Returns and Refund Policy

Overview

We are committed to providing our customers with a positive shopping experience. If you are not satisfied with your purchase, we are happy to accept returns within 30 days of the original purchase date. We offer free return shipping and do not charge any restocking fees.

Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original packaging and in the same condition as it was received.
  • The item must be accompanied by the original receipt or proof of purchase.
  • The item must be returned within 30 days of the original purchase date.

Items Not Eligible for Return

The following items are not eligible for return:

  • Personalised items
  • Gift cards
  • Items marked as "final sale"
  • Items damaged due to misuse or neglect

Return Process

To initiate a return, please follow these steps:

  1. Contact us at thewardrobedoorsales@gmail.com or call us at 07841572566 to request a return
  2. Pack the item securely in its original packaging.
  3. Ship the package to the following address:

The Wardrobe Door, 10 Hawthorn Avenue, Dunsville, Doncaster, DN7 4DW

Refunds

Once we receive your returned item, we will inspect it and process a refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, we will process an exchange and ship the new item to you at no additional cost.

Contact Us

If you have any questions about our returns and refund policy, please contact us at thewardrobedoorsales@gmail.com or call us on 07841572566.